Refund policy

RETURN AND REFUND POLICY

Last Updated: April 2026

At Gameday Hue, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to make the return process as straightforward as possible.

Return Policy Overview

  • You may return any unused, unworn items in their original condition within 30 days of delivery
  • Items must be returned with all original tags attached and in their original packaging
  • Items marked as "Final Sale" cannot be returned
  • Custom or personalized items cannot be returned unless defective
  • Sale items may be returned within 14 days of delivery

Condition Requirements

All returned items must be:

  • Unworn and unused
  • Free from any scents or odors
  • Without any marks, stains, or damage
  • Returned with all original tags and packaging
  • Free from pet hair, debris, and other contamination

Domestic (U.S.) Returns

How to Return an Item

  1. Visit your account page here: https://account.gamedayhue.com/
  2. Sign in using your email address and the verification code sent to your inbox — no password needed
  3. Select the order and items you wish to return and provide your reason for return
  4. Submit your return request for review
  5. Once approved, you will receive a prepaid return shipping label via email
  6. Package your items securely in their original packaging and attach the provided label
  7. Drop off at any authorized shipping location

Return Shipping Costs

A return shipping fee is deducted from your refund when your return is processed.

Situation Return Shipping
Orders $150 and less $7.00 deducted from refund
Orders over $150 $15.00 deducted from refund
Defective or incorrect item Return shipping fee waived — full refund including original shipping
Exchanges $7 Return shipping fee — replacement ships free

All returns are shipped using a trackable shipping method via the label provided. Gameday Hue is not responsible for return packages lost in transit if a customer chooses not to use the provided label.

International Returns

International returns follow a different process from U.S. returns.

No return shipping discounts, fee waivers, or order-value thresholds apply to international orders.

  • To start a return, contact us at info@gamedayhue.com within 30 days of delivery with your order number and the item(s) you wish to return.
  • Once your return is approved, you are responsible for shipping the item(s) back to us at your own expense, using the carrier of your choice. We strongly recommend a trackable method — Gameday Hue is not responsible for international return packages lost in transit.
  • Return shipping costs, along with any duties, taxes, or carrier fees, are the customer's responsibility and are non-refundable.
  • After we receive the returned item(s), we will inspect them. A refund is issued only if the item is recovered in original, resalable condition and is still of current value (in-season and part of our active product lineup).
  • When approved, we refund the product value only. Shipping costs are not reimbursed in either direction — neither the original cost to ship the item to you nor the cost to ship it back.
  • Refunds are issued to the original payment method within 3–5 business days of completing inspection.

 

Refund Process

  • Once we receive and inspect your return, we'll process your refund within 3–5 business days
  • Refunds will be issued to the original payment method used for purchase
  • Original shipping charges are non-refundable unless the return is due to our error
  • You'll receive an email confirmation when your refund has been processed

Exchange Policy

  • Exchanges for different sizes or colors are available within the 30-day return window
  • We'll ship your exchanged item free of charge within the continental United States
  • International exchanges are processed as a return and new purchase

Defective Items

If you receive a defective item:

  • Contact us at info@gamedayhue.com immediately
  • Once verified, we'll send a replacement or issue a full refund including original shipping charges
  • Defective items can be reported within 90 days of purchase — contact us directly for defect claims beyond the standard 30-day return window

Holiday Returns

  • Items purchased between November 1 and December 24 can be returned until January 31
  • Standard return conditions and requirements still apply
  • Gift returns will be issued as store credit at the price paid

Contact Us

For questions or return assistance:

We reserve the right to deny any return that does not meet the requirements outlined above. This policy may be updated from time to time, and any changes will be posted on our website.